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FAQ Antique

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The calculator is designed to consider the combination of items before it determines the true shipping cost.  Simply combining the weight and dimension of each item does not allow for an accurate shipping cost.  

Created by: Luckyluke on September 14, 2017

We currently ship to Australia, Canada, Germany, France, Hong Kong, Italy, Japan, Korea, Mexico, New Zealand, Russia, Singapore, Switzerland, and the UK.

We’re working hard to expand across the globe. Let us know where we should ship next by contacting: [email protected]

Created by: Tuan Ha on December 11, 2017

As long as your order has not been sent to our shipping and packing department at our warehouse, you can change the shipping address for your order in your account. Click on the link next to your order to change your shipping address. If a link to change your shipping address does not appear, your order has either already shipped or has been sent to shipping and packing at our warehouse.

Created by: Tuan Ha on December 11, 2017

Occasionally packages are returned back to our warehouse because the shipper has determined the package is undeliverable. When the carrier returns an undeliverable package to us, we automatically restock the items and issue a full refund (including shipping) back to the original form(s) of payment.

Please note: If your package was returned to our warehouse as undeliverable, we will not be able to re-ship your package.

Created by: Alisia on December 11, 2017

To learn more about shipping costs and delivery for orders outside the U.S. please refer to our international FAQ page.

Created by: Tuan Ha on December 11, 2017

On occasion, the shipper may update your delivery status a day early in anticipation of its final delivery.  If you have not received a notice, or your package is still not delivered on the following business day, please check with members of your household, neighbors, apartment/office managers first to see if someone accepted the package for you. If you are still unable to locate your package, please feel free to contact our customer service team. 

Created by: Tuan Ha on December 11, 2017

The Shipping Wizard tool is synced to the actual shipping service's computers to get their rates in real time. Thus, it automatically and instantly updates to reflect any rate or service changes that a shipping carrier has made. It does the legwork for you!

Created by: Lcukyluke on September 14, 2017

There is a shipping option to select for Freight Service when the price cannot be determined ahead of time. 

Created by: Lcukyluke on September 14, 2017

You need to choose options for your item