We strive to ensure customer satisfaction by offering a hassle-free refund policy for eligible returns. If you receive a defective, damaged, or incorrect handcrafted product, you may request a refund within a specified period. Refunds are processed in accordance with our quality control and return guidelines.
A product may be eligible for a return and refund if:
It is damaged during shipping.
The item received is different from what was ordered.
There is a defect in craftsmanship or material.
The product does not match the description or images provided on the platform.
To qualify for a refund, the item must be unused, in its original packaging, and accompanied by proof of purchase. Custom-made or personalized products may not be eligible unless they arrive damaged or incorrect.
Once the returned item is received and inspected, refunds will be processed via the original payment method. Depending on the payment mode, the refund will be credited within:
5-7 business days for credit/debit card payments.
7-10 business days for bank transfers or UPI transactions.
Instant refund for wallet-based payments, where applicable.
For any queries regarding refunds, customers can contact our support team through the Help Center.